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Frequently Asked Questions


Where is the Resort Located?

Sirena Del Mar Welk Resorts is a 10 minute drive from Downtown Cabo San Lucas, set high on a cliff overlooking the Sea of Cortez and the famous rock formation El Arco. It is approximately 25 miles from the San Jose Del Cabo/SJD airport.

Is there a shuttle service from the airport to the hotel?

Yes! You can call (877) 210-4310 to make arrangements for a shuttle to pick you up. Please make your arrangements at least 72 hours prior to your arrival time.

Can I drink the water in Los Cabos?

The water supply for all of Los Cabos is piped from aquifers in the Sierra de La Laguna range. All major hotels and restaurants have purified water. Bottled water is available in tourist areas. The water here is very pure, but be careful. The pipes used for distribution of the water supply and other factors can lead to contamination. Although many people drink the water directly from the tap, it is not recommended. Anywhere in the world a change in drinking water can cause stomach distress. We recommend that you drink only bottled or purified water. If there is any doubt in your mind, do not hesitate to ask for purified water "Agua Purificada" or bottled water.

Where is Cabo San Lucas?

Cabo San Lucas is located at the southern tip of the Baja Peninsula in the State of Baja California Sur. Cabo is approximately 1,000 miles south of San Diego, California, 10 degrees below the Tropic of Cancer at a latitude of approximately 22 degrees. Cabo San Lucas is approximately 20 miles southwest of the Los Cabos International Airport.

How do you get to Los Cabos, Mexico?

Los Cabos, Mexico is accessible by air from most major cities in the United States and Mexico by Aeromexico, Aero California, Alaska Airlines, America West, Continental, United Airlines, and various charter flights flying into the Los Cabos International Airport.

From Los Angeles and San Diego, the flying time is approximately 2 hours. More information can be found on this Airlines page. Cabo San Lucas is accessible by sea via Carnival Cruises from Los Angeles and other major cruise lines. By land, Cabo is accessible via Highway 1, which runs the entire length of the Baja California peninsula from the US border. There is Greyhound Bus service from Los Angeles to Tijuana via San Diego and then by Autotransportes Aguila or Tres Estrellas de Oro from Tijuana to La Paz and then on to Cabo San Lucas or by various other tour bus operators. From Tijuana, the drive is long (22 hours by car and 30+ hours by bus). The roads are narrow, so be careful and watch out for the cows!

How large is the resort and what amenities does it offer?

The resort is located on a 7 acre site, with beach cove access. The first phase consists of a 2,000 square foot Negative Edge Pool, a Plunge Pool, Swim-up Bar, Spa, Waterfall Features with spacious decks and ocean views. There is a Reception Building, Preview Center, Fitness Center, Retail Shop, Activities Center and Patio Dining. Future phases will include a full Restaurant and Market.

What type villas do we offer?

- Currently there are 68 Villas available for Owners, Renters and Exchangers.
- Four and Five Story Buildings with elevators.
- One Bedroom Suite that sleeps four (King Bed in Bedroom and Queen Sofa Sleeper)
- One Bedroom Villa that sleeps four (King Bed in Bedroom and Queen Sofa Sleeper)
- Two Bedroom Lock-Off Villa that sleeps eight (King Bed in each Bedroom and two Queen Sofa Sleepers)
- Two Bedroom Penthouse Villa that sleeps six (King Bed in each Bedroom and Queen Sofa Sleeper)

What are the villa amenities?

All villas are beautifully appointed with upgraded stainless steel appliances, granite counter tops, tile flooring, solid wood doors and designer wall colors. The Contemporary Mexican theme includes custom designed furniture and fixtures. Click here to see accommodation details

What time is check-in and check-out?

- Check-in is after 4:00 p.m.
- Check-out is before 10:00 a.m.

Are there smoking rooms available?

All resort villas are non-smoking.

Are handicapped villas available?

The first phase does not offer ADA approved villas. They will be added in future phases. Keep in mind that all buildings have elevators for easy access.

Are there computers and/or Internet service, and is there a fee?

- There is free wireless WiFi service available in all villas.
- There are “community use" computers in the lobby at no charge.

Driving in Los Cabos and Baja California – What is required?

No special permits or bonds are needed, unless you plan to continue on to Mexico's mainland. You will need a valid driver’s license issued by your state of residence. Be sure to get Mexican insurance before crossing the border, as your U.S. insurance is not valid in Mexico. Do not drive in Mexico without insurance. While you are purchasing insurance, get a map that shows the locations of gas stations. Keep your gas tank as close to full as possible, even if it means extra stops. You never know when the next gas station will be closed or out of gas. It is a good idea to carry a gas can, with gas in it.The roads are constantly patrolled by the Green Angels (daytime hours only) who will help with gas and very minor repairs. These angels of mercy will pass by eventually, although you will probably be helped before they do by others passing by. The roads are generally safe, but narrow by U.S. standards, be extra careful. Do not drive at night unless you are curious about the real meaning of "Road Kill". Even in the daytime, you will need to watch out for cattle and other animals crossing the highway.

What do you need to travel in Mexico?

Beginning on January 23, 2007 all travelers traveling by air must have a valid passport. To enter Mexico you need to obtain a Tourist Card (FMT). To get your Tourist Card you will need to prove citizenship, a passport is best for this purpose. The Government of Mexico requires that all U.S. citizens present proof of citizenship and photo identification for entry into Mexico. U.S. citizenship documents such as a certified copy (not a simple photocopy) of a U.S. birth certificate, a Naturalization Certificate, a Consular Report of Birth Abroad, or a Certificate of Citizenship are acceptable. However, the U.S. Embassy recommends traveling with a valid U.S. passport to avoid delays or misunderstandings.

Change in Entry/Departure Requirements – As of January 23, 2007, the Western Hemisphere Travel Initiative requires U.S. citizens to present a valid U.S. passport or other accepted identification when entering or departing the United States by air or sea travel to or from Mexico or Canada. Please visit the U.S. Department of State official Travel Initiative web site at http://travel.state.gov/for more information.If you are driving, stop at the border and inquire as to the location of the immigration office and get your Tourist Card there, there is an immigration office in Ensenada and an officer now stationed at the check point just south of Guerrero Negro. If you cannot obtain a Tourist Card from anyone during your trip, stop at the Immigration Office in La Paz or Cabo San Lucas immediately upon arrival, to obtain your visa.

What is the legal drinking age in Mexico?

The legal drinking age in Mexico is 18 years of age. Please be careful, as over indulging is quite common and generally leads to trouble. Also not, while drinking alcohol in public is tolerated to an extent, it is illegal to drink alcoholic beverages on the street, in vehicles, at the beach and other public places. It is an offense to drive under the influence of drugs or alcohol.

Can I buy Cuban cigars? Can I take them back with me?

Yes you can buy them, and yes, they are expensive. No, you cannot take them back to the U.S., but if you are returning to Canada it is allowed. Be careful of counterfeits.

Can we get married in Cabo?

Most definitely, many people do. It will be almost impossible unless you hire someone who speaks the language, understands the legal requirements and procedures. Please plan ahead and make necessary arrangements for the papers and permits before arrival.

Is it safe to walk around the town at night?

Yes definitely. There is very little crime there. Use common sense, and be careful. This applies only to Los Cabos, the mainland of Mexico is another matter altogether.

Are the beaches safe?

Generally, yes. Located at the resort is a protected private Cove Beach which is great for sun bathing and is swimmable and absent of soliciting vendors. There are a few places to beware of. The beaches on the Pacific side can be very dangerous, especially in the summer. The main beach, Medano Beach and Lover's Beach (bay side only, beware on the Pacific side) are probably the safest places to swim. The bays of Chileno and Santa Maria are usually safe, but be careful if there are any swells (usually summer). Remember, there are no lifeguards here. During the summer there can be large swells, even on the Sea of Cortez. Be careful and buddy up, swim with a friend, always! Tell other people where you are going to swim and your expected return time.

What can I use as proof of citizenship to enter Mexico?

To enter Mexico you need to obtain a Tourist Card (FMT). To get your Tourist Card you will need to prove citizenship, a passport is best for this purpose. Other forms of accepted proof of citizenship include a certified birth certificate, voter's registration card, naturalization papers, or a notarized affidavit of citizenship. A passport can serve as proof of citizenship and photo ID. Airlines will furnish the Tourist Card on board. Be sure to save your copy, as you must present this when leaving Mexico.

What is that blue piece of paper I received when entering Mexico?

The blue piece of paper you are given when you enter the country is your Tourist Card, and it's very important that you don't lose it. You can get another, but the process is time consuming. Keep it in a safe place until you leave, along with your passport and other documentation (preferably in the resort security box).

I was wondering what the customs at the Los Cabos airport are like when I arrive (will I be searched)?

Upon arrival at the Los Cabos International Airport you are asked to push a button on a random red-green ‘stoplight’ system that will determine if you are searched or not. If you get a green light, you are free to leave; if you get a red light, your luggage is searched.

Will I be able to use my credit cards? Can I get cash from the banks with my credit cards?

Yes, to both questions. All major credit cards (except Discover) are widely accepted. In restaurants, it is best to ask before ordering (not every business accepts credit cards, just as back home). Some of the banks will give cash advances, and have ATM machines at their locations. If you lose a credit card, call one of the numbers listed in Banks and Currency.

What is Los Cabos time zone?

Los Cabos is Mountain Standard Time and practices Daylight Savings time.

Currency and money matters:

The peso is Mexico's official currency, but almost all purchases can be paid in US dollars with change in pesos. Dollars are accepted almost everywhere, however large bills can be difficult to break. It's a good idea to bring along plenty of $1's, $5's, and $10's or use ATMs. If you go on an adventure out of the main tourist areas, take small denominations of pesos. Before traveling to Los Cabos, we suggest you have $100 US in small bills for tips and unexpected expenses, etc.

What about tipping and taxes?

Your waiter will only bring you your check when you request it. Like back home, tips range from 10% to 20% of the bill. Tip as you normally would. A 10% IVA (VAT) tax is applied to all products and services.

What will the weather be like in Los Cabos?

Most of the year Los Cabos is warm and sunny, with an average temperature of 78 degrees F., or 26 degrees C. Occasional rains fall in the stormier months from August to October. Winters are cooler and nights can be chilly on the water. Late summer is hot, with temperatures in the high 90s F., and warm nights.

I’m trying to get a good idea of the weather conditions. We’d like to avoid the hurricane season.
he official hurricane season is June to October, however most storms form in September, the hottest month. The best time to visit is from late October to late May.

Postal services, stamps, and snail mail?

Stamps are available from the post-office (Servicio de Correos Mexicana), open Monday to Friday from 8 am to 3pm, and Saturday from 9 am to 1 pm. A stamp for a postcard to the US and Canada is currently $3.50 pesos, and takes approximately two weeks to arrive at its destination. There are post offices in on Lazaro Cardenas near McDonald’s in Cabo San Lucas and on Boulevard Mijares near the Red Cross (Cruz Roja) in San Jose del Cabo.

Will my cell phone work in Mexico?

There is local cellular service from Telcel and Movistar. Very few cellular services will allow you to roam in Mexico. Most cell phones will work, but they must be reprogrammed by these local service providers.

What is the distance by car to…?

Check our table to find distances to some important destinations in Mexico and USA. Locally, it is 20 miles between Cabo San Lucas and San Jose del Cabo. From Cabo San Lucas, it is 27 miles to the International Airport, 45 miles to Todos Santos on the Pacific Coast, one and a half hours to Los Barriles on the East Cape, two and a half hours to the capital city of La Paz, and 24 to 36 hours to Tijuana at the US-Mexico border, depending on how long you choose to be on the road each day (we do not suggest driving this route after dark).

Are beaches private or public? Are the beaches safe?

All beaches in Mexico are public property, and are open for everyone, even the beaches in front of the hotels. While most hotels usually don't have a problem with visitors walking through their grounds to get to the beach, it's a good idea to ask, and to be more careful about crossing over private property to get to some of the other beaches. There are few lifeguards here and many beaches are not safe for swimming. Read the beaches section carefully and stay well above the tide line on all Pacific beaches, especially around the arch area and Solmar Beach on the Pacific side of Cabo San Lucas.