Act as a liaison with all insurance carriers to administer, monitor and direct associate and third party claim handling for all lines of insurance to expedite to closure. Insurance lines include but not limited to Workers’ Compensation, general liability, automobile, directors and officers, errors and omission, employment practices liability and property. Compile, analyze, interpret and present a variety of statistical and financial reports on claim losses, cost/benefit analysis, program effectiveness and other risk management topics. Bachelor’s Degree or certificate in Workers’ Compensation and/or general liability claims servicing along with two (2) to four (4) years related experience or an equivalent combination of education/experience. Must have strong customer service, organizational skills and able to manage confrontational face-to-face and phone conversations. Must be proficient with the Microsoft Office Suite and specifically, Excel spreadsheet/databases. Must fluently speak and read/write Spanish appropriate for the workplace and public of Southern California.