Welk Resorts Ownership FAQs
We believe that vacations should be whatever you want them to be. We also believe that Welk Resorts Ownership is the perfect way to experience first-class accommodations and travel experiences around the world. As an Owner, you’ll always have the freedom to explore, your way.
Whether you are a current or prospective Owner, you may have a lot of questions about how to best utilize your Ownership, which is why we’ve created the following FAQ to help answer your most common questions.
1. What can I do with my Welk Ownership?
Whether you use your Ownership at our Welk properties, or through our exchange affiliations to utilize over 2,900 resorts worldwide, we will ensure you vacation exactly the way you want to. Welk Resorts Platinum Points give you the flexibility to stay at Welk’s beautiful resorts, exchange your points to stay at resorts worldwide, and get access to additional perks like the Experiences by Welk platform and The Collection*. From hotel rooms and cruises, to car rentals, airfare and activities, there are thousands of new ways to experience and benefit from your Welk Ownership. Enjoy one full year of premium offerings, exclusive pricing, and the lowest published airfares via the Experiences by Welk platform by logging into your Owner’s Lounge.
2. How can I learn more about my Ownership?
The Owner’s Lounge is an online portal just for our members, accessible 24 hours a day and a helpful resource for all things Ownership. If you want to book a reservation at a Welk Resort, review existing reservations, request exchange deposits or update your contact information, this portal will walk you through it all. Need additional help navigating the Owner’s Lounge? Please give our team a call at 855-455-WELK. We’re happy to help!
3. How can I get the most out of my points?
Let us help facilitate a bit of vacation magic. Deposit one week of your Ownership into Interval International (our exchange partner) and receive an additional week!** Also, accruing, borrowing and transferring points allows you to stack your points together for a grand adventure such as a penthouse vacation at Sirena del Mar in Los Cabos. Do you have unused Points from the year? Contact Owner Services by August 31 to rollover all of your unused Points. A two month booking window applies to rollover and borrowed Points.
Did you know you can also set up monthly/quarterly VOA Dues (i.e., maintenance fees) payments? This will allow you to borrow points from future years to attain that dream destination vacation (without paying the full future dues). Doing so gives you access to more vacation right now.
4. When should I book my reservation?
The early bird certainly gets the reservation! The earlier you request a reservation, the better chance you have to lock in the perfect dates, location and floor plan you’re envisioning. Don’t delay – book your next getaway and let the planning and daydreaming commence! Also, when booking an exchange, look for “Elite” and “Premier” tier resorts first. After that, be sure to submit multiple dates and locations and remain flexible.
We do experience high and low seasons (especially around major holidays), so be sure to keep that in mind while you’re planning. You could also consider becoming a weekday warrior! Take advantage of our 5-night weekday specials and save 50% of your points when opting to stay during the week instead of over weekends.
5. What other offerings are available to me as a Welk Owner?
Live like a local with “bonus time.” As a Welk Owner, you can enjoy discounted nightly rates at all Welk Resorts (outside of your regular points usage). We’ve also partnered with other top-tier resorts to give our Owners the ability to stay at even more locations – without an exchange fee – via The Collection*. We also offer the Experiences by Welk travel savings platform where we provide low prices from across the web when it comes to hotels, airfare, cruises, car rentals and activities outside our network. What’s even more exciting is you’ll earn Welk Reward Credits when you book through Experiences by Welk, which can then be used to pay your Vacation Ownership Association fees
6. I still have questions. How do I get them answered?
We have a few options:
- View the Platinum Owner FAQ on our website.
- We offer free Owner Services Specialist-led classes for our Owners to learn usage tips, ask questions one-on-one, and discover new benefits. Classes are held at each Welk Resort property on select days, with the exception of Sirena del Mar in Cabo San Lucas. Childcare, light snacks and beverages are provided. Sign up here to reserve your seat.
- Want to talk to someone? Our Owner Services team is just a phone call away: 855-455-WELK
*While the inventory at some of these properties is not currently part of the Welk Resorts Platinum Program, all of The Collection properties are available now using your Platinum Points, subject to availability.
**Exchange fees and restrictions apply, based on availability