Welk Resorts Ownership FAQs

Boat on the ocean during sunset
by: Welk Resorts | April 26, 2017
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We believe that vacations should be whatever you want them to be. We also believe that Welk Resorts Ownership is the perfect way to experience first-class accommodations and travel experiences around the world. As an Owner, you’ll always have the freedom to explore, your way.

Whether you are a current or prospective Owner, you may have a lot of questions about how to best utilize your Ownership, which is why we’ve created the following FAQ to help answer your most common questions.

1. What can I do with my Welk Ownership?
Whether you use your Ownership at our Welk properties, or through our exchange affiliations to utilize over 2,900 resorts worldwide, we will ensure you vacation exactly the way you want to. Welk Resorts Platinum Points give you the flexibility to stay at Welk’s beautiful resorts, exchange your points to stay at resorts worldwide, and get access to additional perks like the Experiences by Welk platform and The Collection*. From hotel rooms and cruises, to car rentals, airfare and activities, there are thousands of new ways to experience and benefit from your Welk Ownership. Enjoy one full year of premium offerings, exclusive pricing, and the lowest published airfares via the Experiences by Welk platform by logging into your Owner’s Lounge.

2. How can I learn more about my Ownership?
The Owner’s Lounge is an online portal just for our members, accessible 24 hours a day and a helpful resource for all things Ownership. If you want to book a reservation at a Welk Resort, review existing reservations, request exchange deposits or update your contact information, this portal will walk you through it all. Need additional help navigating the Owner’s Lounge? Please give our team a call at 855-455-WELK. We’re happy to help!

Owner's Lounge infographic

3. How can I get the most out of my points?
Let us help facilitate a bit of vacation magic. Deposit one week of your Ownership into Interval International (our exchange partner) and receive an additional week!** Also, accruing, borrowing and transferring points allows you to stack your points together for a grand adventure such as a penthouse vacation at Sirena del Mar in Los Cabos. Do you have unused Points from the year? Contact Owner Services by August 31 to rollover all of your unused Points. A two month booking window applies to rollover and borrowed Points.

Did you know you can also set up monthly/quarterly VOA Dues (i.e., maintenance fees) payments? This will allow you to borrow points from future years to attain that dream destination vacation (without paying the full future dues). Doing so gives you access to more vacation right now.

4. When should I book my reservation?
The early bird certainly gets the reservation! The earlier you request a reservation, the better chance you have to lock in the perfect dates, location and floor plan you’re envisioning. Don’t delay – book your next getaway and let the planning and daydreaming commence! Also, when booking an exchange, look for “Elite” and “Premier” tier resorts first. After that, be sure to submit multiple dates and locations and remain flexible.

We do experience high and low seasons (especially around major holidays), so be sure to keep that in mind while you’re planning. You could also consider becoming a weekday warrior! Take advantage of our 5-night weekday specials and save 50% of your points when opting to stay during the week instead of over weekends.

5. What other offerings are available to me as a Welk Owner?

Live like a local with “bonus time.” As a Welk Owner, you can enjoy discounted nightly rates at all Welk Resorts (outside of your regular points usage). We’ve also partnered with other top-tier resorts to give our Owners the ability to stay at even more locations – without an exchange fee – via The Collection*. We also offer the Experiences by Welk travel savings platform where we provide low prices from across the web when it comes to hotels, airfare, cruises, car rentals and activities outside our network. What’s even more exciting is you’ll earn Welk Reward Credits when you book through Experiences by Welk, which can then be used to pay your Vacation Ownership Association fees

6. I still have questions. How do I get them answered?
We have a few options:



      • We offer free Owner Services Specialist-led classes for our Owners to learn usage tips, ask questions one-on-one, and discover new benefits. Classes are held at each Welk Resort property on select days, with the exception of Sirena del Mar in Cabo San Lucas. Childcare, light snacks and beverages are provided. Sign up here to reserve your seat.

    On Site Registration


  • Want to talk to someone? Our Owner Services team is just a phone call away:  855-455-WELK


*While the inventory at some of these properties is not currently part of the Welk Resorts Platinum Program, all of The Collection properties are available now using your Platinum Points, subject to availability.

**Exchange fees and restrictions apply, based on availability

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21 Responses

  1. David Lancaster says:

    Trying to find out Just what My Equity in my timeshare is.? Would also like to know what The T.D.I. is for Welk Propertys. If I have any 2016 points would like to roll them over.

    • Welk Resorts says:

      Hi David! Our Owner Services team can be reached at 855-455-WELK to help answer any questions you may have and help you rollover your points.

  2. Janet Boyce says:

    Would reserving a week’s stay at a property within The Collection, be the same as reserving one of the Welk properties?

    Thanks! Janet Boyce

    • Welk Resorts says:

      Hi Janet! Yes, reserving a stay with The Collection is the same as reserving one of the Welk properties. The only difference is you’ll need to call Owner Services to book the reservation rather than booking through the Owner’s Lounge. Let us know if you have any other questions or call Owner Services directly at 855-455-9355.

  3. Mary T Lopez says:

    Is there a way to upgrade from a one bedroom to a two bedroom, if you don’t have the point value?

    • Welk Resorts says:

      Hi Mary,
      If you’re a Welk Owner, feel free to call Owner Services for assistance at 855-455-WELK(9355). If you are exchanging into Welk, you’ll need to contact your exchange company for the upgrade.

  4. Pam says:

    I just joined at the end of July. How soon may I start booking? I’d like to travel to NY at the end of October.

    When does my year begin (does year 2018 officially begin on Jan 1st, or does the year start date depend on the date I signed up)? I’m wondering if I need to request to have my unused points rolled over, or if I still have ample time.

    • Welk Resorts says:

      Hi Pam,
      Please call Owner Services at 855.455.9355 and they can assist you with depositing your week with the exchange company as well as answer any specific questions you may have. Thank you and welcome to the family!

  5. Jeffrey Erickson says:

    Looking for more information about the Breckenridge property that you are building.

    • Welk Resorts says:

      Hi Jeffrey,

      To learn more about our Welk Resorts properties, including Breckenridge, we encourage you to sign up for our blog for all the most up-to-date information.

  6. Becky Starbuck says:

    Hi I would like to know the difference between a Platinum Select, Elite, and Pinnacle Owner.

    Thank you

    • Welk Resorts says:

      Hi Becky,

      Thank you for your inquiry. For detailed information on the different types of Owners, please contact Owner Services at 855.455.9355. Thank you!

  7. Welk Resorts says:

    Hi Melissa,

    A customer service representative will get in touch with you shortly.

  8. Kathryn Robertson says:

    Hi there,
    We recently purchased a timeshare with Well and put our week into interval to exchange for the additional week however, interval is only showing a week with them. Why would this be? What do we need to do to get that sorted?

  9. Maureen waegner says:

    I have tried many times unsuccessively to reach the service center to be advised about my points,168 pts. I spoke to the front desk and was assured I would be called but it has been days and I have heard nothing. I have also waited over twenty minutes only to be disconnected. Hopefully this message will be acknowledged so I can protect my points . Please respond and advise because in the past I have lost vacation time I have paid for and I can not be in that situation again. I need your help before 2018. Thank you.

    • Welk Resorts says:

      Hi Maureen,

      We hear and appreciate your concern. Please reach out to Owner Services, and they’ll help you with this matter right away.Their contact number is 855.455.9355 and email is ownerservices@welkgroup.com and. Please let us know if we can help out with anything else. Thank you!

  10. Ann M Todd & Timothy Todd says:

    I have heard that at times Welk resort will buy back timeshare units. We have had ours for many years, but due to age we are not traveling as much. Can you please let me know if this is possible.
    Ann Marie Todd and Timothy Todd
    305 Sherwood Forest Rd.
    Chesapeake, VA 23322
    757 465-1473

    • Welk Resorts says:

      Hi Ann,

      We understand your situation and are here to assist you. Please reach out to our Owner Services. They will help take care of anything you need. Their contact number is 855.455.9355 and their email is ownerservices@welkgroup.com. Please let us know if you have any other questions or if we can help in any other way!

  11. Nick says:


    I have been trying to exchange my points into Interval International but there doesn’t seem to be a link between my Interval & Welk accounts?

    Instead, I am being directed RCI?

    Can I still exchange with Interval?!

    • Welk Resorts says:

      Hi Nick, thank you for being an Owner with Welk Resorts! Last month we announced our new vacation exchange partnership with RCI. You can find more information about the transition here: https://welkresorts.com/own/rci/. If you have any further questions, you can contact Owner Services at 855-455-WELK.

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