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Welk Resorts Coronavirus (COVID-19) Updates

Due to high call volume, wait times may be longer than usual. Please be patient as our team does their best to serve you.

 

Updated June 01, 2020
 

Our highest priority is the health and wellness of our Owners, guests, and team members. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements related to COVID-19 and following their guidance along with our federal, state, and local health departments and governments. All information is subject to change without advice.

 



FOR OWNERS & GUESTS WITH A RESERVATION

To view the most current updates and closures for each resort, click here.

In response to the changing conditions, we’re committed to ensuring flexibility during these challenging times.

  • OWNERS
    If your reservation occurs between now and June 30, 2020, you can change or cancel your stay without penalty, just call 855.455.9355 or email OwnerServices@welkresorts.com for assistance. Your Platinum Points will be refunded in their entirety within three (3) business days.
     
  • GUESTS
    We are waiving cancellation fees for reservations booked directly with Welk Resorts for stays through June 30, 2020. To adjust your reservation, call 800.932.9355 or email Reservations.Support@welkgroup.com for assistance.

    If you booked via online travel agents (Expedia, Hotels.com, Booking.com, etc.) or other third-party travel professionals, please contact your booking provider for information on their cancellation policy.

 



FOR GUESTS WITH AN UPCOMING TOUR PRESENTATION

With your health and wellness in mind, we have temporarily closed our sales centers in the United States and Mexico, and suspended guided presentations at our properties until after our resorts reopen. Please see our Resort Updates section below for our tentative reopening schedule. 

If you’re ready to reschedule your guided tour, email us at Confirmations@welkgroup.com or call 800.652.0056.

 

 



RESORT UPDATES

Please check below for the status of each property and associated amenities.

During this difficult time, reservations at our closed United States resorts will be cancelled through 5/21/20; reservations at our Cabo resort will be cancelled through 6/18/20. Rest assured, your Platinum Points will be refunded in their entirety within three (3) business days.

Please note, all reopen dates are tentative and subject to change. Thank you for your patience and understanding. 

 

BRANSON (The Lodges at Timber Ridge & Branson Hotel) — OPEN

 

Open Amenities

  • The Stage Door Restaurant — Limited Availability
  • Splash-a-Torium
  • Activity Center — Limited Availability
  • Fitness Center
  • Mini Golf

Closed Until Further Notice

  • Gift Shop
  • Theatre and events
  • Sales Center (opening June 12, 2020)

LAKE TAHOE AREA (Northstar Lodge & One Village Place) — OPEN

Open Amenities

  • Activity Center — Limited Availability

Closed Until Further Notice

  • Pools & Hot tub
  • Fitness Center
  • Ski Lifts
  • Sales Center (opening June 12, 2020)

BRECKENRIDGE (The Ranahan) — CLOSED opening June 1, 2020

Open Amenities

  • INSPIRED for You Activities – Limited Availability
  • Blue River Lounge
  • Fitness Center
  • Splash-a-Torium (opening June 16, 2020)
  • Hot Tubs and Fire Pits (opening June 05, 2020)

Closed Until Further Notice

  • Ski Valet & Lifts
  • Resorts Shuttle
  • Sales Center (opening July 3, 2020)
     

PALM SPRINGS AREA (Desert Oasis) — CLOSED opening June 19, 2020

Open Amenities

  • Cathedral Canyon Golf Club

CABO SAN LUCAS (Sirena del Mar) — CLOSED  opening June 19, 2020

SAN DIEGO AREA (Welk Resorts San Diego) — OPEN

Open Amenities

  • The Market
  • Pools & hot tubs — Reservations required at Boulder Springs, Mountain Springs and Melody Hill recreation centers
  • Golf courses
  • INSPIRED for You Activities — Limited Activities
  • Sports & tennis courts — Please bring your own equipment
  • Pizza Hut
  • Trestles & Windansea Snack Kiosks

Closed Until Further Notice

  • All pool slides throughout the resort
  • Theatre and events
  • All recreation centers and the fitness center
  • Farmer’s Market and Festival Under the Lights
  • Bello Villa Spa
  • The Shop
  • Canyon Grille
  • Sales Center (opening June 12, 2020)

At this time, resort amenities are only available to Owners & guests with reservations. Day Use is currently suspended until further notice.

 

SANTA FE (El Corazon de Santa Fe) — OPEN

Open Amenities

  • Courtyard & common areas
  • Fitness center

 



EXPERIENCES COLLECTION UPDATES

Please check below for the status of each property. For the most current information, please view their website or contact the resort directly.

 

ARROYO ROBLE RESORTOPEN
arroyoroble.com/

AULANI, DISNEY VACATION CLUB® VILLASCLOSED
disneyaulani.com/

DISNEY'S BOARDWALK VILLASCLOSED
disneyworld.disney.go.com/resorts/boardwalk-villas/

DISNEY'S SARATOGA SPRINGS RESORT & SPACLOSED
disneyworld.disney.go.com/resorts/saratoga-springs-resort-and-spa/

EAGLE CREST RESORTOPEN
eagle-crest.com/

FALCON POINTOPEN
falconpointresort.net/

FOUR SEASONS RESIDENCE CLUB AVIARAOPEN
fourseasons.com/residences/residence_clubs/

FOUR SEASONS RESIDENCE CLUB AT TROON NORTHOPEN
fourseasons.com/residences/residence_clubs/

PONA KAI RESORTCLOSED — opening July 1, 2020
ponokai.com/

POSTE MONTANE LODGEOPEN
postemontane.com/

RED WOLF LAKESIDE LODGECLOSED — opening June 18, 2020
redwolflakesidelodge.com/

RED WOLF LODGE AT SQUAW VALLEYCLOSED — opening June 18, 2020
redwolfsquaw.com/

STONERIDGE RESORTOPEN
stoneridgeresort.com/

THE CLIFFS AT PRINCEVILLECLOSED — opening July 1, 2020
cliffsatprinceville.com/

VILLAS OF CAVE CREEKOPEN
villasofcavecreek.com/



CLEANING PROTOCOLS

Our resort operations team is equipped with hygiene and cleanliness best practices and cleaning chemicals that meet CDC disinfectant guidelines for COVID-19, influenza, and various other pathogens.

We have also implemented daily reminders and additional training to maintain effective and consistent sanitization practices. These include, but are not limited to:

  • Staff is properly trained to use personal protective equipment (PPE) when cleaning villas (i.e, masks, gloves, disinfection of supplies and equipment)
  • Proper, thorough, and frequent team member handwashing and hand-sanitizing protocols.
  • Ample hand sanitization gel and sanitization stations for our Owners and guests which meet CDC guidelines for 60% alcohol content.
  • Hospital-grade disinfectant is used throughout the villa for cleaning. Gloves used by out housekeeping teams are changed and disposed of between room cleans
  • Thorough and repeated surface disinfectant application in guest rooms and public areas, including our restaurants, restrooms, fitness centers, recreation centers, check-in counter, lobby areas, and sales preview centers, among others.
  • Our guest room housekeeping teams are disinfecting such items as:
    • Door handles, desks, tables, chairs, lamps and light switches, dresser drawer handles, thermostats, drapery pull handles, mini bar, menu and room collateral, telephones and keypads, TV remote controls, alarm clocks, televisions, safety latches and peepholes, trash receptacle touch points, iron handles, hangers, luggage racks, faucets and toilet handles, and more.
    • Dishes, cookware, and flatware area cleaned with disinfectant in the dishwasher
    • Linens and towels are processed following Environmental Protection Agency (EPA) and Centers for Disease Control and Prevention (CDC) guidelines
  • Gloves used by our housekeeping teams are changed and disposed of between rooms or changed and disposed of multiple times per guest room.
  • We are also applying the same level of effort to our “back of house” areas where team members work “behind the scenes,” including increased frequency of cleaning and a focus on high-touch areas like team member entrances, locker rooms, laundry rooms and staff offices.

 



OUR COMMITMENT TO YOU

We know these are unsettling times, but whether you’re visiting us now or in the future, your safety and wellbeing are our first priority. We remain optimistic that the public health measures being taken by our government officials will have the desired effect, and we look forward to serving you and providing a clean and healthy vacation!

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

 

*Available amenities are current as of June 01, 2020 and are subject to change