“At Welk Resorts, the core of who we are and what we do is in our H.E.A.R.T. These values guide the way we work, the decisions we make, and the culture we encourage on a daily basis…As we live these values, we become better team members, better leaders, better friends, a better Welk family, and, ultimately, a better world.”

H.E.A.R.T

Honesty and integrity

in our communications and actions

Honesty & integrity in our communications and actions

• Call things what they are
• Do the right thing when people aren’t looking
• Give credit where credit is due
• Let people know where you stand
• Tell the truth and demonstrate integrity

FROM THE HEART

Coming soon! Hear stories from our team members living out the H.E.A.R.T. values—personally and professionally.

Excellence—

quality in our product and service, and focus on continuous innovation

Quality in our product and service, with focus on continuous innovation

• Add small details, make improvements along the way, and innovate
• Be benefits-driven and outcome-focused
• Be outstanding in our product, people, process, and branding
• Create a compelling scoreboard to demonstrate supreme quality in our performance
• Deliver a quality product
• Establish a track record of results
• Strive for consistency in our process, procedures & technology
• Work towards constant and never-ending improvement

FROM THE HEART

Coming soon! Hear stories from our team members living out the H.E.A.R.T. values—personally and professionally.

Above-and-beyond service

to our guests, team members, partners, and community

Above-and-beyond Service to our guests, team members, partners, and community

• Anticipate the needs, wants, and emotions of guests
• Be proactive not reactive with your service
• Create a lasting impression
• Consistently deliver outstanding customer service
• Make every guest interaction personal and customized
• Make our guests feel special and appreciated
• Take advantage of every opportunity to wow the guest

FROM THE HEART

Coming soon! Hear stories from our team members living out the H.E.A.R.T. values—personally and professionally.

Responsibility on a personal level

to learn, grow, and keep commitments

Responsibility on a personal level to learn, grow, and keep commitments

• Be on time and prepared
• Hold yourself accountable first and others second
• I am the “I” in the team
• Make “keeping commitments” the symbol of your honor
• Take ownership of the challenge
• Take responsibility for results, good or bad

FROM THE HEART

Coming soon! Hear stories from our team members living out the H.E.A.R.T. values—personally and professionally.

Transparency, trust, and teamwork:

collaboration and partnership with others

Trust, transparency, and teamwork: Collaboration and partnership with others

• Extend trust abundantly
• Be genuine, open and authentic; don’t hide information
• Seek first to understand, and then to be understood
• Demonstrate flexibility to understand each other’s perspective
• Ask for help when you need it

FROM THE HEART

Coming soon! Hear stories from our team members living out the H.E.A.R.T. values—personally and professionally.