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Welk Cares

COVID-19 Owner Resources & Support

 

To our Owners and Members,

Family has always been one of the core pillars of Welk Resorts. That’s why, in times like these, our first thought is the safety and well-being of our Owners and Members—our Welk family. While we’re all navigating through the difficulties of COVID-19, it’s important to remember that these challenging times will eventually pass, and your vacations will continue. Until that wonderful time comes, we’re committed to providing flexible options and support so you can focus on what matters most—taking care of yourself and your loved ones. We’ll do everything we can to protect your future vacations and will continue to provide up-to-date information so you can make smart decisions when you’re ready to travel again. We’re here to serve you and can’t wait to Welkome you home soon!

Be well and stay safe,

Jon Fredricks, CEO

 


PLATINUM OWNERS

Here’s How We Can Help

 

Automatic Accrual (Rollover)

While we remain very optimistic that you’ll be able to travel again soon, we don’t want you to worry about your 2020 Points. That’s why, if you’re unable to vacation this year, we’ll automatically accrue (roll over) any of your unused 2020 Points into 2021. This gives you the opportunity to extend or upgrade a future vacation, or exchange through RCI.

 

Extended Booking Windows

Typically, the booking windows for accrued Points is limited to 60 days or less. However, to give you maximum flexibility, we’re extending the booking windows for your 2020 accrued Points.* Now, they’ll match your standard booking windows for your Ownership type:

 

Platinum Owner Reservation Windows for 2020 Accrued Points

Length of Stay

Extended Booking Window

Full Week (7 days)

15 months or less

Split Week (less than 7 days or more than 7 days (not in full Week increments))

9 months or less

 

To see an example of this along with more information for each Ownership type, please read our FAQ.

 

No Penalties for Changes or Cancellations

If you made a reservation using your Points and have a check-in date on or before June 30, 2020, you can change or cancel your reservation at no charge. Plus, if you cancel your reservation, we’ll refund 100% of your Points to your account. When the time comes to vacation again, your Points will be ready and waiting for you.

 

No Fee for Guest Authorization Certificates

We’re waiving the fee to let a friend or family member check in to a reservation on your behalf if the arrival date is on or before December 31, 2020. Be sure to complete the Guest Authorization Certificate online through Owner’s Lounge or by calling 855.455.9355.

 


Frequently Asked Questions (FAQ)

 

Q: I don’t understand how the extended booking window works for accrued Points. Can you give me an example?

A: Yes! Let’s say, you’re a Platinum Owner with 240,000 Points Annually, and you have 90,000 unused 2020 Points after December 31, 2020. We’ll automatically accrue (roll over) your 90,000 Points for use in 2021.

Once your leftover Points have accrued, perhaps you want to book a stay at Welk Resorts San Diego for two (2) nights—known as a “Split Week” since it’s less than seven days—and you’d like to check in on November 13, 2021. You can contact Owner Services as early as February 13, 2021 (9 months before check-in) to make this reservation instead of the normal 2-month accrual booking window.

 

Q: I’m a Platinum Priority Owner. Is my booking window for 2020 accrued Points extended as well?

A: Yes! Your booking window for 2020 accrued Points will be extended to match your standard booking window (based on your Platinum Priority level).

For example, if you’re a Priority V Owner, your 2020 accrued Points booking window for a full week stay is now 18 months or less (as opposed to 3 months or less).

 

Q: How long will your resorts be closed for?

A: Unfortunately, we don’t know how long our properties or amenities will be closed for. While we want to reopen as soon as we can, there’s still a lot of uncertainty surrounding the impacts of COVID-19. We’re following the instruction of health experts and government officials to ensure your safety and the safety of our team members.

As we continue to monitor this fluid situation, please refer to our News page for the most up-to-date resort operations information.

 

Q: I exchanged my Platinum Points through RCI, but I want to cancel my reservation. What’s RCI’s cancellation policy?

A: For RCI’s latest updates and cancellation policy, please visit:
https://www.rci.com/pre-rci-en_US/footer/travel-cancel-information.page

 


We’re Here to Serve You

 

If you have additional questions or need further assistance, we’re happy to help. Please contact us at 855.455.9355 (M–F 9am–5pm PST). Wait times may be longer than usual. We appreciate your patience.

 


*Subject to availability.